Please join us on September 10th, 2024
A Reflection on 9/11: "23 years later: We Will Never Forget"
Efficient clear communication under pressure is a skill that can affect safety in all workplace areas Pilots use the principle of " Aviate,Navigate, Communicate" as a tenent in aviation. Terry Biggio certified pilot and Senior Director, Customer Solutions, DOT/FAA Account SAI will reflect on the events of 9/11 and describe his lived life experiences serving as an Operations Manager at Boston Center, where on 9/11 he was the Operation's Manager-in-Charge
Terry Biggio served as an Operations Manager at Boston Center, and was the Operation's Manager-in-Charge on 9/11. He currently serves as the Senior Director, Customer Solutions, DOT/FAA Account SAI, and was appointed the Federal Aviation Administration's Southwest Regional Administrator in January 2018. He previously served in various leadership roles within the Air Traffic Organization, including as the Vice President of Safety and Technical Training, Vice President of Air Traffic Services, Vice President of Terminal Services, and Deputy Vice President for En Route Services.
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Bette Bogdan PhD, RN-BC, CCM, PHN
Program Chair American College of Education
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